Terms and Conditions
By booking with Little Truck Removalists, you agree to these terms and conditions. Please read them carefully.
1. General Information
1.1 Definitions:
“Little Truck Removalists,” “we,” “us,” or “our” means Little Truck Removalists and its employees or subcontractors. “You” or “Customer” means the person booking our services and anyone authorised by you.
1.2 Notices:
We will give you important updates about your booking by phone call or text message as soon as possible.
2. Changes to Your Booking
2.1 Variations:
Any changes to this agreement must be approved in writing by a partner of Little Truck Removalists. Changes are only valid if agreed by both parties in writing.
3. Contractor Rights and Obligations
3.1 Right to Refuse Service:
We may refuse service if the environment is unsafe, if there is offensive behaviour, or if a situation could cause damage or injury. We also do not move hazardous, flammable, or dangerous goods.
3.2 Transport Route:
We may choose any reasonable route or method to transport your goods, considering other jobs and destinations.
3.3 Booking Agreement:
Replying YES to our confirmation text or booking our services means you accept these terms before, during, and after your move. If you don’t agree, please do not proceed with the booking.
3.4 Delivery:
We will only deliver goods to you or someone you authorise (18 years or older).
If no one is available to receive the goods or access is not possible, we may store your goods nearby. Additional storage, handling, or delivery fees may apply.
We will always try to contact you first to confirm what you’d like us to do.
3.5 Notification of Delays:
If there is any significant change to your scheduled time or date for packing, moving, or delivery, we will notify you as soon as possible.
4. Customer Responsibilities
4.1 Accurate Information:
You are responsible for providing accurate information about access, item size and weight, and anything else relevant to your move. Inaccurate details may result in job cancellation and a callout fee.
4.2 Authority:
You confirm you own the goods or have permission to move them. You agree to cover any costs if this is not true.
4.4 Attendance:
You should be present during loading and unloading. If you are not present, your goods may be stored as per clause 3.4. For insurance reasons, you cannot travel in our vehicles or help carry goods.
4.5 Dangerous Goods:
We do not move items that are dangerous, hazardous, explosive, corrosive, or likely to attract pests. You will be responsible for any loss or damage caused by such items if they are not disclosed. We may dispose of these items at your expense if discovered.
4.6 Goods Left Behind:
Please ensure all items to be moved are ready and none are left behind or taken by mistake. You are responsible for any claims or costs arising from this.
5. Charges and Payments
5.1 Payments:
Payment for our services may be requested before or during your move. Claims for damage are handled separately from payment and must be reported before our team leaves your premises.
Jobs are only complete once fully paid. Delayed payment means the job continues at the usual hourly rate. If you are not at pickup or drop-off when we arrive, billing will continue until you are present.
Thank you for choosing Little Truck Removalists! If you have questions about these terms, please contact us before booking.
