BY BOOKING WITH LITTLE TRUCK REMOVALISTS YOU ACCEPT THE FOLLOWING TERMS AND CONDITIONS. GENERAL TERMS AND CONDITIONS OF LITTLE TRUCK REMOVALISTS:

1 INITIAL

INTERPRETATION 1.1

In this document “the Contractor” means “Little Truck Removalists” and shall include, where mentioned, its employees, and sub-contractors, and “the Customer” means the person authorising the work to be performed by the Contractor and any person on who is given authority by the Customer.

NOTICE 1.2 Any notice given to the Customer will be done via phone call or text message as soon as the Contractor is possible able to give that notice.

2 VARIATIONS

VARIATIONS 2.1

This contract may be altered by mutual agreement of the Contractor and of the Customer, but as far as these General Conditions are concerned, the Contractor’s consent for any such change may only be given by a partner of Little Truck Removalists and must be put in writing.

3 CONTRACTORS RIGHTS AND OBLIGATIONS

CONTRACTOR 3.1

The Contractor can refuse service to any Customer for any reason. Subject to but not excluding unsafe working environment (i.e. profanity to the Contractors and sub-contractors. Also Customers rushing the service of the Contractor or its sub-contractors into a situation where there could be possible damage to the goods being transported or the Contractor and sub-contractors.). Also for any items deemed to be hazardous or dangerous in nature (i.e. Fuel, gas, petrol or anything flammable). Furthermore, any items deemed to be risky and could cause possible damage or injury to the Contractor or our sub-contractors or damage to the goods itself. (e.g. Over the balcony moves or heavy items to be moved in closed in spaces may incur a right to move refusal.)

ROUTE OF TRANSPORT 3.2

The Contractor is entitled to transport the goods by any reasonable route (having regarded all circumstances including the nature and destination of any other goods being carried on the vehicle) and by any reasonable means.

RIGHT TO ASSIGN 3.3

The Customer agrees to these terms and conditions when booking with the Contractor. In replying YES to the confirmation text message, the customer has read these terms and conditions and accepts that they are booking their move accepting these terms and conditions. This means before, during and after their move is concluded. Any Customer who does not agree to these terms and conditions should not book this service provided by the Contractor.

DELIVERY 3.4

(i)The Contractor is not bound to deliver any goods except to the Customer or a person authorised, being over 18 years old, by the Customer to receive such goods.

(ii) If the Customer or person authorised to receive the goods is unable to receive them upon the Contractor’s arrival in accordance with the contract, or if the Contractor cannot gain access to the place to which the goods are to be delivered, the Contractor shall be entitled to unload the goods into its own or any other storage area in reasonable proximity to the place to which the goods were to be delivered and, subject to (iii), the unloading shall be deemed to be delivery and the Contractor, after making allowance for any savings, is entitled to make additional charges for storage, handling and delivery of the goods thereafter.

(iii) Before exercising the rights under (ii), the Contractor will take reasonable steps to notify the Customer of the circumstances and the Customer is entitled to give alternate instructions as to the delivery of the goods, provided that after the allowance is made for any savings, the Customer shall be liable to meet any reasonable additional charges set by the Contractor.

NOTIFICATION OF VARIATION OF TIME OR DATE 3.5

In the event of any significant change in the anticipated time or date for the Contractor to pack, load, deliver or unpack the goods, the Contractor shall take reasonable steps to notify the Customer of such changes and of the amended anticipated time or date or arrival.

ACCURACY OF INFORMATION GIVEN 4.1

The Customer is responsible for the accuracy of information (other than estimates of value) given to the Contractor, such as access, size and weight of good. Failure to provide accurate information may result in the job being cancelled by the Contractor and a callout fee being charged by the Contractor.

AUTHORITY TO DEAL WITH GOODS 4.2

In respect of goods being moved by the Contractor at the request of the Customer, the Customer confirms that he/she is the owner of and has the authority to deal with these goods and to enter into this contract and shall indemnify the Contractor against any claim arising or expense incurred as a result of any breach of this clause.

ATTENDANCE AT LOADING/UNLOADING 4.4

The Customer shall ensure that he/she is present during the loading and unloading of the goods. Failure to be present may result in clause 3.4 (ii) being initialised. The Customer is not permitted to access or get into any vehicle being operated by Little Truck Removalists or carry goods with the contractors at any time during the removal process due to insurance purposes.

DANGEROUS OR NOXIOUS GOODS 4.5

The Contractor will not move goods of a dangerous, corrosive, highly combustible, explosive, damaging, or noxious nature or not anything likely in the course of the move that will encourage any vermin or pest. The Customer will compensate the Contractor for any loss or damage which may be suffered through the presence of any such article or substance for any goods moved for the Customer and for any claim made by the Contractor or by any other person unless such presence and the nature of such article or substance were in fact disclosed to and known by the Contractor prior to loading or receipt of it. In the event of discovery by the Contractor of any such article or substance after goods have been received, the Contractor may take any reasonable action to remove, destroy or otherwise dispose of or treat the same at the expense of the Customer and without in any way becoming liable for these actions.

GOODS LEFT BEHIND OR MOVED IN ERROR 4.6

The Customer agrees that he/she will ensure to the best of his/her ability that all goods to be moved are given to or taken by the Contractor and that none is left behind or taken by the Contractor in error and the Customer shall compensate the Contractor against any claim arising or expense incurred as a result of a breach of this warranty.

5 CHARGES AND PAYMENTS

ALL PAYMENTS ARE DUE AT THE REQUEST OF LITTLE TRUCK REMOVALISTS 5.1

Little Truck Removalists may request payment for services at any time during or before the job commences. Any claims of damage are separate from the bill itself and must be reported to Little Truck Removalists head office before the contractors leave the customer’s premises. The job is not completed until it is paid for in full, any delay in payment will result in the job continuing at the normal rate of payment. If the Customer is not at the pickup and/or drop-off when the Contractor arrives, the Customer will continue to be billed for the job until they arrive.